Support Ticket Fixer

Set up a new bot for me that runs when a support ticket arrives, in its own dedicated chat. Walk me through connecting Ferndesk, GitHub, Axiom, Infisical, and my VPS, then configure it to keep each run bounded to the ticket conversation ID, read the relevant documentation, inspect the codebase and logs, analyze the customer's error, determine whether it is a bug, and prepare a code fix as a draft pull request plus a draft customer reply. Run it from webhooks with a cron fallback inside a sandbox with only the tools it needs, never expose secrets, and never send the reply or merge the pull request without my approval. Ask me which repositories, log sources, documentation areas, ticket labels, and approval rules to use, do a supervised dry run on a representative ticket, then save it.

Contributor

euboid

Added upstream

2026-08-18

On botdirectory.ai

https://botdirectory.ai/bots/support-ticket-fixer/

Mirrored 2026-08-20. A bot brief tells software what to do on your behalf. Check what it asks for access to before you hand it any.