LearnGrokTroubleshooting
Fix a Grok error
Find the exact message you are seeing and what to change. Grok, Grok Bot and the xAI API.
Spot the message you are seeing
- file type not supported
- upload failed
- file is too large
- Grok says the wrong date
- Grok does not know about a recent feature
- Grok gives the wrong price or limit
- site keeps asking for login
- Bot cannot sign in to a website
- session expired
- Bot is waiting for approval
- Bot did something I did not expect
- Bot stopped and did not continue
- Bot appears stuck
- Starting your computer
- Updating your computer
- computer cannot be reached
- Disabled by team admin
- plugin will not authenticate
- connector authorization failed
- routine did not run
- scheduled task did not trigger
- automation stopped running
- 401 Unauthorized
- Incorrect API key provided
- Invalid authentication credentials
- 429 Too Many Requests
- Rate limit exceeded
- RateLimitError
- context length exceeded
- maximum context length
- too many tokens
- The model does not exist
- model_not_found
- 404 on a chat completions request
- streamed response truncated
- response stops mid-sentence
- stream ended unexpectedly
- parameter has no effect
- logprobs missing from response
- cached_tokens is always 0
Or say where it is happening
In the Grok app
With a Bot
- A website keeps asking a Bot to log insite keeps asking for login
- A Bot is stuck waiting, or acted without askingBot is waiting for approval
- A Bot's computer is unreachable or still setting upStarting your computer
- A Bot's plugin will not install or authenticateDisabled by team admin
- A scheduled routine did not runroutine did not run
On the API
- 401 Unauthorized from the Grok API401 Unauthorized
- 429 Too Many Requests from the Grok API429 Too Many Requests
- Context length exceededcontext length exceeded
- The Grok API says the model does not existThe model does not exist
- A streamed response stops partway throughstreamed response truncated
- The Grok API accepted your parameter and ignored itparameter has no effect
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