Use these prompts to turn scattered operational evidence into a procedure map a process owner can approve. They suit recurring workflows where staff work from notes, screens and habit, rather than from one reliable procedure.
The prompts are designed to separate evidence from assumption. That matters when the document may later be published, audited or used as the starting point for a redesign.
Key point
Map what happens now
Record the current process, including workarounds and gaps. Do not silently improve it while documenting it.
Build the evidence base first
Gather the material before you ask for a map:
- Notes from the people doing the work.
- Screen captures with a filename, image number or short description.
- Interview notes, including the contributor's role.
- Existing procedures, templates, email wording and reports.
- A recent real example, where available.
Remove information that the reviewer does not need to see, such as personal customer details or passwords. Keep the operational detail that explains the work, including field names, queue names, shared inboxes and approval records.
Run Source register and evidence inventory. This gives each item a source ID. Use those IDs throughout the rest of the work. A statement such as
S04 says the Finance team checks the requestis more useful than an unattributed statement in a map.
Watch out
Do not treat screenshots as complete evidence
A screen capture shows only the visible part of one case. It may not show required fields, decision rules, prior steps or what happens after submission.
Draft the map in operational order
Run Current-state procedure map once the source register is complete enough to describe the trigger and end point. Give it all source material, not just a summary. The output table is your working document.
Read the map from top to bottom. A usable procedure has a clear answer to these questions at every meaningful step:
- Who performs the work, by role rather than by a person's name?
- What starts the step?
- What information, file or record does the person need?
- What action do they take, and in which system or record?
- What output proves the step happened?
- Who receives the work next?
- What check, approval or restriction applies?
Do not force every row to contain every field. Some actions have no hand-off. Some steps have no stated control. Mark missing facts clearly instead of filling the cell with plausible language.
Check
The sequence can be followed
Pick one recent case. Follow the map using only its steps and named records. You should be able to identify the owner, input and output at each hand-off.
Examine the parts that usually fail
A broad process map often hides the operational risk in hand-offs and exceptions. Run Hand-offs, controls and exception review after the first draft. It produces registers that make those weak points visible.
Pay close attention to these patterns:
| If you see this in the draft | Check this | Record it as |
|---|---|---|
| “Send to the next team” | The receiving queue, record, owner and proof of receipt | A hand-off gap |
| “Manager checks it” | What is checked, why, and what happens if it fails | An unconfirmed control |
| “Fix any errors” | The error trigger, decision owner and rework route | An exception gap |
| “Update the system” | The record, fields changed and output used later | Missing procedure detail |
A control is not simply a step performed by someone senior. Capture the evidence retained, such as an approval record, reconciliation result or restricted status, only where the source material supports it.
Resolve conflicts before approval
Run Conflict resolution interview questions when contributors disagree or important cells remain marked as assumptions. Use the questions in a short walk-through with the people who do the work. Ask them to use one recent, normal case first. Then ask about exceptions separately.
Update the source register as answers arrive. Preserve the old source and record why the map changed. This lets the process owner distinguish an evidence-based correction from an undocumented preference.
Note
Keep redesign separate
Put improvement ideas in a separate list. The owner first needs to approve what currently happens, including known weaknesses, before deciding what to change.
Prepare the owner decision
Run Approval-ready procedure document only after you have applied the answers that affect the map. Send the resulting document with the source register and any unresolved gap list. The owner should be able to approve the documented current state, approve it subject to follow-up, or reject it with specific changes.
For platform behaviour, file handling and other version-dependent details, check the xAI documentation overview before sharing source material.
Check whether the output is wrong
The output is wrong if it reads smoothly but cannot explain a real case. Test it against a completed item from the last few weeks. Compare the map with the system history, emails, shared mailbox record or report that the process actually produced.
Look for invented certainty. Warning signs include exact timings nobody supplied, generic owners such as the team, controls with no evidence record, and steps that cite no source. Also check that the stated end point is genuinely the end. A request marked complete in one system may still require notification, filing or an accounting update elsewhere.
When the prompts do not work
If the map has many missing fields, do not keep re-running the same material. Return to the source register and collect a walk-through of a real case. If staff disagree, use the conflict questions and ask the process owner to decide which route is current. If the workflow changes during validation, date the evidence, produce a fresh draft and keep the changed version separate from the approval version.
Stop
Do not publish an assumed map
A document marked as complete when ownership, controls or end points are unknown creates false confidence and transfers risk to the people using it.